Membership fulfilment
Engine can manage and deliver complex membership programs and deliverables for major sporting clubs, healthcare organisations and corporate clients.
Our unique membership program management software (MLINC) enables us to collect and analyse audience and membership data from our clients via various collaborative sources. We are then able to transform this data into hyper complex and personalised membership pack delivery.
Our team of data analysts and fulfilment experts are able to work with you to develop a deep understanding of your membership program and the needs of your members. We are able to use this understanding to deliver detailed fulfilment programs.
MLINC Workflow
mLinc is our membership program engine. mLinc enables our clients to optimise their data and create highly tailored, complex and personalised programs.
mLinc allows clubs to utilise personal attributes at a member level to create a highly personalised member experience down to minute detail, whether it be tenure, demographic, location, membership type, spend, loyalty, attendance, participation, or any other parameter.
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eCommerce fulfilment
Engines eComms pick and pack capability extends beyond just sending orders. We offer a full turnkey solution or the ability for you to plug into our automation options.
Pick &
Pack
Dealing with pick and pack for very large orders down to a single item is something the team deal with everyday. All orders are picked and packed utilising scanners and workflows built into our WMS Datahub technology. This ensures very accurate order picking.
Local & International Shipping
Working with Australia Post and sending millions of articles every year ensures we have very competitive parcel rates nationwide. As a bulk mail partner of Australia Post we have API integrations built directly into their eParcel system. Customers will receive tracking notifications as soon as their parcel is sent.
Returns Management & Customer Service
Not only do we have an amazing team of account managers to service you our team can manage returns along with online customer service on your behalf. Allowing you to focus on growing your sales and focusing on your business.
Personalisation
Our inhouse print and embellishing team provides us the unique opportunity to personalise your packaging and select store items.
Integrations
Our IT team have integrations ready to go with some leading eComms providers and back end accounting systems. If we don’t have yours specifically our team can work to provide this integration to automate your order fulfilment requirements.
